Who at Stairwell can access the platform?

There are several teams that will have some form of access to help with onboarding and operations including troubleshooting.

Customer Success - act as organization and environment admins to help configure, troubleshoot, and train resources on searching, deployments, and more.

Threat Team - act as power users performing tasks like threat hunts, threat report management, and YARA rule management.

Engineering - act as platform admins to help with troubleshooting for backend or frontend issues.