Update Windows forwarder

As Stairwell releases new versions of the Windows forwarders, there are typically two options to perform an update.

Option 1, which is what we recommend, is to update via the UI.

Option 2 is to update out of band using another deployment tool.

Update from the UI

1. Log into app.stairwell.com/assets
2. Select your environment in the top right
3. Select the desired asset(s)
4. R-click or Select the ellipsis (...) in the top right
5. Select Update
6. Select the desired version
7. Select Next
8. Select Update

📘

If updating from Windows v1.4.0

A reboot is required but is not forced from the UI. Once the update status has changed to in-progress, reboot the system in order to allow it to complete the upgrade.

Update outside the UI

These steps will vary based on the technologies in use, but the general approach is as follows:

1. Download and prepare the latest forwarder version
2. Uninstall the current forwarder version
3. Reboot the machine (if running 1.4.0)
4. Verify registry and folders are properly removed
5. Install latest forwarder version
6. Verify connectivity and information updates in the UI